An automated attendant, in telephone systems, is a software-driven system that answers and routes incoming calls without the intervention of a live operator. Can your business benefit from an auto-attendant voicemail system?...
If you need an answering service and are the do-it-yourself kind of person, then you may be interested in "answering service software." That's one of the terms for software that helps you manage incoming phone calls. It's also called call...
Unified Messaging is the integration of all your different communication media: voice phone calls, email, Instant Messaging, SMS, fax, etc., into one user interface that may reside on a desktop computer, laptop, or mobile device such as a cell phone...
A virtual office phone system is a service that provides the efficiencies and professional audio image of a business office without the usual overhead. A virtual office system is ideal for many kinds of small businesses. Find out if one...
Phones are generally considered a means for people to reach you, or for you to call a particular person. Faxes can also be sent and received via phone lines, and they usually are point-to-point transmissions. But voice broadcasting and fax...
Are you one of those people who hates Interactive Voice Response (IVR) systems - otherwise known as "voice mail jail"? Automated voice menu systems can be annoying, frustrating, and time-wasting. It is especially irritating when a voice-recognition system "didn't understand...
If your business gets a high volume of phone calls from customers, you may want to consider Interactive Voice Response (IVR), sometimes called Automated Voice Response (AVR). IVR is a computer telephony system that accepts incoming calls; speaks options to...
Many small businesses are using virtual receptionists these days, outsourcing the job of answering incoming customer calls, and taking voice mail messages. Can your small business benefit from having a virtual receptionist? Read on......
When shopping for a new business phone system you will undoubtedly hear the term "virtual PBX" many times. Millions of businesses, from large enterprises to sole proprietorships, use a virtual PBX (Private Branch Exchange) to save money while enjoying first-class...
Checking for new voicemail messages can be a hassle. Sometimes you don't even have a phone available from which to check voicemail. But if you have a computer and Internet connection, voicemail will come to your email inbox. Here's how...
You may have heard of "virtual voicemail" or Internet voicemail and wondered what it was about. Basically, virtual voicemail is an online answering service that makes a physical telephone optional. Small businesseses and mobile professionals can use it to handle...
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